Refund policy

Return & Refund Policy

Last Updated: September 17, 2026

We want you to be satisfied with your purchase from Sartoris.

Eligible products may generally be returned within 7 days of delivery.

Returned products must be unused, in their original condition, and include original packaging and accessories where applicable.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.

Products that have been used, damaged through misuse, or returned without their original packaging may not qualify for a refund.

If your order arrives damaged, defective, or incorrect, contact support@sartoris.shop as soon as possible.

Please provide your order number and clear photographs or video showing the issue.

After reviewing the request, we may offer a replacement, refund, or another appropriate resolution.

Once an approved return has been received and inspected, we will notify you regarding your refund.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Unless an item arrives damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

For return and refund requests, email support@sartoris.shop.